Refund policy
At CloudsSlides, we want our customers to have a clear and transparent understanding of how returns and refunds work. Please review the information below before requesting a return.
Return Eligibility
You may request a return within 30 days of delivery for both defective and non-defective items.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition
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Items must be returned in their original packaging
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The return request must be submitted within 30 days of receiving your order
How to Request a Return
To start a return, please contact our support team by email with:
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Your order number
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The item or items you wish to return
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The reason for the return
Our support team will provide you with return instructions and the next steps.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where:
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The item received is defective
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The wrong item was sent
In these cases, we will assist you with an appropriate solution.
Original shipping fees are non-refundable. We recommend using a tracked shipping service and keeping proof of postage when returning an item.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible after delivery. We will review the issue and offer a suitable resolution, such as a replacement or refund.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are processed within 3 business days
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The refund will be issued to the original payment method
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Processing times may vary depending on your payment provider
Late or Missing Refunds
If you have not received your refund after it has been approved:
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First, check your bank or card account
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Then contact your payment provider, as processing times may vary
If you still require assistance, please contact our support team.
Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
Email: support@cloudsslides.co.uk
Phone: +44 7832 398204