Frequently Asked Questions

How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email with your own personal tracking number. if you can not find your tracking number please contact us at Support@cloudsslides.co.uk and we will have it sent to you. If you do not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

How Long Doses delivery takes?

Shipping & Delivery Times are very important. We have a big quality check standard which sometimes creates longer processing and handling times. 

Estimated delivery time to all United Kingdom are between 9 -15 business days, depending on the product, season and demand.  

If your order hasn’t arrived in the estimated delivery times, please contact our support team at Support@cloudsslides.co.uk

How can I get in contact with you?

A: We handle customer service through Facebook Messenger and email. Visit our Facebook Page to open up a chat with us on Facebook messenger, or send us an email at Support@cloudsslides.co.uk with any questions or concerns that you may have.