FAQs

How is my order processed?

Once you place your order, it is reviewed and processed within 1–3 business days.
During this time, your item(s) are prepared, quality-checked, and packaged for shipment.

As soon as your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

If you have not received a confirmation after 3 business days, please contact us at support@cloudsslides.co.uk and we will assist you.

How long does delivery take?

We aim to provide clear and transparent delivery expectations.

  • Processing time: 1–3 business days

  • Estimated delivery time (UK): 6–9 business days

Delivery times may vary depending on demand, seasonal periods, and logistics conditions.

If your order has not arrived within the estimated timeframe, please contact our support team at support@cloudsslides.co.uk, and we will investigate the status of your shipment.

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number.

You can use this tracking number to follow your delivery progress.
If you are unable to locate your tracking email, please contact us at support@cloudsslides.co.uk and we will resend it.

What is your return and refund policy?

We offer a 30-day return and refund policy from the date you receive your order.

To be eligible for a return:

  • Items must be unused and in their original condition

  • The return request must be made within 30 days of delivery

Once we receive and inspect the returned item, refunds are processed within a few business days.

For full details and return instructions, please refer to our Returns & Refunds Policy or contact us at support@cloudsslides.co.uk

What should I do if my order is delayed or lost?

If your order appears delayed or has not arrived within the estimated delivery timeframe, please contact our support team.

We will:

  • Investigate the shipment status

  • Provide updates

  • Offer a suitable solution where appropriate, such as a replacement or refund

Your satisfaction is important to us, and we are here to assist you.

How can I contact customer support?

You can reach our customer support team through the following channels:

We aim to respond to all customer inquiries within 24–48 business hours.

How should Cloud Slides be used?

Cloud Slides are designed for everyday comfort and casual wear.

They are suitable for:

  • Home use

  • Indoor and outdoor casual activities

  • Short errands and relaxed daily wear

They are not intended for medical, therapeutic, or corrective use.

Are product images accurate?

Yes. All product images displayed on our website are intended to accurately represent the items we sell.

Please note that slight variations in color or appearance may occur due to lighting conditions or screen settings.

If you have any additional questions or concerns, please don’t hesitate to contact us at support@cloudsslides.co.uk We’re always happy to help.